Responsible Gaming
at ac668

ac668 operates exclusively for adults. Every person who registers on the platform must be at least 18 years of age at the time of registration, and this requirement applies to all players in Bangladesh without exception. Playing, depositing, or wagering on ac668 while under the age of 18 is strictly prohibited and constitutes a breach of our Terms & Conditions.

To enforce this policy, ac668 requires all players to complete a Know Your Customer (KYC) verification process prior to their first withdrawal. Acceptable identity documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Each document is cross-checked to confirm both the player's identity and their date of birth.

Where our team has reasonable grounds to suspect that a player may be under 18, ac668 reserves the right to suspend the account immediately and withhold access to funds pending the outcome of a full identity and age verification review. Any player found to be under 18 will have their account permanently closed and any deposited funds returned to the originating payment method (bKash, Nagad, Rocket, or bank account) after full verification.

Problem gambling develops gradually, and many players do not notice the warning signs until gambling has already started to affect important areas of their life — finances, work, family, and mental health. ac668 encourages every player to check in with themselves regularly and be honest about their gambling habits.

The following checklist is a self-assessment guide. If you answer "yes" to several of the questions below, we strongly encourage you to use ac668's responsible gaming tools or seek support from a professional counselling service.

Recognising a problem is the first and most important step. ac668's support team will never judge you for raising a concern — our live chat agents are trained to handle these conversations with care, confidentiality, and respect.

One of the most effective ways to keep gambling within healthy boundaries is to set a hard cap on how much you deposit over a given time period. ac668 gives every registered player direct control over their own deposit limits, accessible at any time from within the account settings panel.

The following deposit limit options are available on ac668:

Reducing a limit takes effect immediately. If you lower your daily deposit cap from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change.

Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it gives you time to reconsider whether an increase is genuinely in your interest. During the 7-day window, the original lower limit remains in force. The increase will not be applied until the cooling-off period has fully elapsed and no cancellation request has been received.

In addition to deposit limits, ac668 also provides a loss limit feature, which restricts the total amount you can lose within a defined period, and a wager limit feature, which caps the maximum stake per individual bet or game round. Both features are available from the responsible gaming section of your account settings.

Sometimes a player simply needs a short break — not a full self-exclusion, but a temporary pause to reset and reconnect with day-to-day life. ac668's time-out feature is designed precisely for this scenario. It temporarily suspends your account and prevents any login, deposit, or betting activity for the duration you select.

Available time-out durations on ac668:

• 24 Hours — A one-day cooling period, useful after an unexpectedly long session or a run of bad results.
• 48 Hours — A weekend break or a two-day reset period.
• 7 Days — A full week away from the platform, appropriate if gambling has been occupying more time than intended over the past few days.
• 30 Days — A month-long break, suitable for players who recognise a pattern they want to interrupt before it becomes a deeper concern.

During a time-out period, your account balance is preserved in full. Your funds remain safe and accessible immediately when the time-out expires. All promotional email and in-app communications are paused for the duration of the time-out and resume only once the period ends and you actively log back in.

A time-out can be activated in two ways: directly from the Responsible Gaming section of your account settings (under "Account" → "Responsible Gaming" → "Take a Break"), or by contacting ac668 live chat support and requesting an immediate time-out. Live chat agents can activate a time-out within minutes, around the clock, Bangladesh Standard Time (BST, UTC+6).

Self-exclusion is the most comprehensive responsible gaming tool available on ac668. When you self-exclude, your account is fully suspended for the duration you choose, and ac668 takes additional steps — beyond a simple login block — to prevent re-engagement during the exclusion window.

During self-exclusion, ac668 will:

• Immediately block all login access to your account.
• Suspend all promotional emails, SMS notifications, and in-app marketing.
• Prevent any new account registration from the same device or verified identity during the exclusion period.
• Preserve your account balance securely. Funds are available for withdrawal at the end of the exclusion period, or immediately in the case of permanent closure, subject to standard KYC verification.

To initiate self-exclusion, navigate to "Account" → "Responsible Gaming" → "Self-Exclusion" within your account settings, or contact ac668 live chat support directly. Self-exclusion requests submitted via live chat are processed within one (1) hour of the request being received, during Bangladesh Standard Time (BST, UTC+6) operating hours.

When a self-exclusion period ends, the account is not automatically reactivated. You must contact support and complete a short re-evaluation process before your account is restored. This deliberate friction is an intentional feature — it ensures that reinstatement is a considered, active decision rather than a passive default.

Beyond deposit limits and self-exclusion, ac668 provides a comprehensive suite of player protection tools designed to give you full visibility and control over your gambling activity at all times. These tools are accessible from the Responsible Gaming section of your account settings.

• Account Activity Statement: Download a full record of your deposits, withdrawals, bets, and game sessions for any date range you specify. Reviewing your own activity periodically is one of the most effective ways to stay aware of your gambling habits.
• Reality Check Notifications: Set recurring pop-up reminders that appear while you are actively playing, displaying your current session duration and net profit or loss. These notifications pause your game briefly and prompt you to decide whether to continue.
• Balance Display Toggle: Some players find that hiding their real-time balance during a session helps them focus on the entertainment value of a game rather than chasing a specific balance outcome. ac668 allows you to hide your balance display during active play.
• Bet History Review: Your full betting history — including individual stakes, outcomes, game names, and timestamps — is available in your account dashboard at all times. Transparency about past behaviour is a core component of responsible gaming.
• Loss Limit Alerts: In addition to hard loss limits, ac668 can send a soft alert notification when your losses within a session reach a threshold you pre-define, without automatically blocking your play. This gives you a data-informed prompt to pause and reassess.
• Cooling-Off After Large Deposits: If a single deposit exceeds a threshold consistent with your established patterns, ac668 may automatically prompt you with a responsible gaming reminder before the deposit is confirmed. This is a background safety measure that applies to all accounts.

All of these tools are provided free of charge and can be configured independently of one another. There is no requirement to use all tools simultaneously — even activating one or two of these features places you in a significantly stronger position to manage your gambling in a healthy and sustainable way.

If you are concerned about your own gambling behaviour, or if you are worried about someone close to you, reaching out for help is the right step — and ac668 will support you in taking it. Our support team is available around the clock via live chat on the platform, and all responsible gaming conversations are handled with complete confidentiality.

You may contact ac668's responsible gaming team using the following channels. Note that all contact details are displayed as plain text and are not clickable links.

If you share a computer, tablet, or mobile device with children or young people, it is important to take additional steps to ensure they cannot access ac668 or any other online gambling platform. ac668 provides the following guidance for players who share devices with minors.

• Always log out of your ac668 account when you finish a session, particularly on shared devices. Never save your login credentials in a shared browser profile.
• Use a device password or biometric lock to prevent unauthorised access to your device. Most modern smartphones and tablets support fingerprint or face-recognition lock screens.
• Enable parental control software on any device used by children. Software such as Net Nanny, Kaspersky Safe Kids, or the built-in parental controls on Android and iOS devices can be configured to block gambling-related websites and applications.
• Set up a separate browser profile for gambling activity that is password-protected and distinct from the profile used by other household members.
• Talk to young people in your household about online gambling in an age-appropriate way. Explain that gambling is an adult activity restricted to those aged 18 and over 18+ and that it carries real financial risks.

If you ever suspect that a minor has gained access to your ac668 account, contact our support team via live chat immediately. ac668 will investigate the matter promptly and take all necessary steps to secure your account and review any activity that may have occurred.